Common issues and solutions
- Transaction pending: Wait for network confirmation or check network status in Settings
- Failed transaction: Verify sufficient balance including gas fees
- App freezing: Force close the app and restart it
- Balance not updating: Pull to refresh or check your internet connection
- Claim link not working: Ensure you're using the latest app version
- Tap Settings → Help & Support
- Browse the FAQ for immediate answers
- Tap Contact Support to open a ticket (attach screenshots when possible)
- Our team responds within 24 hours
- For urgent issues, use live chat during business hours